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| sales@chunkybuttcandles.com Copyright 2007 Chunky Butt Candle & Bath Company All rights reserved |
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| Home | About Flame Free Candles | We Ship Internationally | Flat Rate Shipping Frequently Asked Questions What are your accepted payment methods? We offer Paypal (no need to sign up), check or money order. I don't like using my credit card online, can I call in my order? At this time we are not taking orders over the phone. Using Paypal is a safe and easy way to pay for items online. How long does it take to process a retail order? We process orders Monday through Friday. If you place an order on Saturday it will be processed on Monday. Please allow 24hrs. for processing and 48hrs. for shipping, depending on the size of the order. Larger orders will take longer to process and ship. Can I change or cancel my order after I have placed it? Orders can always be changed or cancelled with in the first 24 hours of placing the order. The only time an order cannot be cancelled if it is ready to be shipped. If you need to change your order please email sales@chunkybuttcandles.com right away with your order# and what needs to be changed. Do you have a restocking fee If I cancel my order? Yes, there is a 15% restocking fee for canceling an order that is ready to be shipped. If an order needs to be changed please email sales@chunkybuttcandles.com right away. Be sure to include your order# and what needs to be changed. How do you ship orders (via what carrier)? At this time all orders are shipped via USPS Priority Mail. Delivery Confirmation is added to all orders below $25. Insurance is added to all orders over $25. Can I pick my order up to save on shipping costs? At this time we don't offer this option. Do you ship internationally? Yes we do ship internationally! You need to choose the international shipping option and Paypal- International as your form of payment. Shipping will be manually calculated and you will be billed through Paypal for your total order amount. What if my order arrives damaged? If your order arrives damaged, please contact returns@chunkybuttcandles.com and let us know right away. Damaged items need to be returned to us (shipping will be reimbursed), and will be replaced immediately. If you are able to take pictures of the damaged items please email them to the above address (you will not need to return them). What if I don't like the product, can I return it? Products can only be returned if it is broken, damaged or the wrong item. Please contact returns@chunkybuttcandles.com before returning any products. Products cannot be returned if you don't like the scent. For our candles we offer Melt Aways which can be ordered and are 2oz. aprox. which is a good way to try our fragrances before buying a larger size. We also offer 2oz. samples of our bath and body products. What if I am sent the wrong item? If the wrong item has been sent please contact returns@chunkybuttcandles.com right away. Please be sure to email us with a copy your complete order. Please let us know what item(s) you received that were incorrect. If you are able to take a picture, please send it to the address above (you will not need to return them item(s)). What are your hours of operation if I need to contact you? If you need to contact Chunky Butt Candle Company for any reason please email sales@chunkybuttcandles.com to get ahold of us. Emails are answered right away. If something is an emergency please put urgent in the subject line of your email. Are your products safe for use on the skin? None of our candles are safe for use on the skin, nor is it recommended. Our candle fragrances are NOT skin safe. All of our bath and body products have skin safe fragrance oils in them. Will you give away or sell my information after I order? Customers information is never given out or sold to anyone for any reason. The only way we use your email address is for ordering, newsletter and contacting purposes. If you have any other questions that aren't answered here, please email sales@chunkybuttcandles.com or visit the Policies Page for more information. |
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